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Operations Coordinator

2 weeks ago

Townsville, Queensland, Australia beBeeLogistics Full time
Job Title

Operations Coordinator

We are seeking a detail-oriented and proactive professional to support our operations team in ensuring compliance, efficiency, and excellent customer service across Intermodal and Specialised operations.

This is a vital role supporting the Operations Leadership Team to ensure timely completion of NHVAS compliance activities and reporting, DIFOT performance, equipment maintenance schedules and defect repairs, and customer portal management.

What You'll Do
  • Manage appointment schedules and review consignments to support DIFOT performance
  • Ensure timely completion of key end-of-day tasks, including return container bookings, urgent customer and driver queries, and email monitoring
  • Partner with the FCL Supervisor to ensure smooth and efficient freight operations
  • Liaise with customers to resolve queries, provide updates, and ensure a positive service experience
What You'll Bring
  • Strong customer service focus with excellent interpersonal and communication skills
  • High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
  • Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
  • Ability to build and maintain strong internal and external relationships
Benefits
  • Competitive salary above industry standards
  • Upskilling, training, mentoring, and more to support your career development journey
  • Flexible work, including work from home
About This Role

This role is critical to supporting our operations team in North Queensland. As an Operations Coordinator, you will play a key role in ensuring compliance, efficiency, and excellent customer service across Intermodal and Specialised operations.

Why Join Us

At [Company], we care about our customers, our people, and our planet. We are driven by passion and purpose, and we never stop striving for excellence.