Current jobs related to Senior Account Escalation Manager - Sydney, New South Wales - ServiceNow

  • Senior Support Escalation Manager

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job SummaryWe are seeking a highly skilled Senior Support Escalation Manager to join our Customer Service & Support (CSS) organization. As a key member of the account team, you will be responsible for managing escalated customer and partner issues, developing relationships, and driving process improvements.This role requires a strong passion for delivering...

  • Senior Support Escalation Manager

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job SummaryAs a Senior Support Escalation Manager at Microsoft, you will be responsible for managing escalated customer and partner issues, acting as a primary contact to understand issues and improve the experiences of account-aligned customers independently. You will maintain and develop relationships with various internal and external teams to resolve...

  • Senior Support Escalation Manager

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About this roleWe're looking for a highly skilled Senior Support Escalation Manager to join our team at Microsoft. As a key member of our Customer Service & Success organization, you will be responsible for managing escalated customer and partner issues, developing relationships with internal and external teams, and mentoring others on Support Escalation...

  • Senior Support Escalation Manager

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job DescriptionAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Support Escalation Manager, you'll play a critical role in delivering exceptional customer experiences and driving business success.Key Responsibilities:Act as a primary contact to understand issues and improve the experiences...

  • Support Escalation Manager

    1 month ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job Title: Senior Support Escalation ManagerAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Senior Support Escalation Manager, you'll play a critical role in delivering exceptional customer experiences and driving business outcomes.Key Responsibilities:Act as a primary contact to understand and...

  • Senior Support Escalation Manager

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Job DescriptionOverviewAt Microsoft, we empower every person and organization on the planet to achieve more. As a key member of our Customer Service & Support (CSS) organization, you will play a critical role in delivering a seamless support experience to our customers. In this role, you will be responsible for managing escalated customer and partner issues,...

  • Senior Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Senior Account ManagerAnton Murray Consulting is seeking a seasoned Senior Account Manager to join their Outsourced Middle Office team in Sydney or Melbourne. As a key member of the team, you will be responsible for delivering high-quality Middle Office services to clients, ensuring timely resolution of issues, and driving process improvements.Key...

  • Senior Fund Accountant

    4 weeks ago

    Sydney, New South Wales, Australia Ambition Full time

    Senior Fund AccountantWe are seeking a highly skilled Senior Fund Accountant to join our dynamic Fund Accounting and Unit Pricing team. As a key member of our team, you will play a pivotal role in reviewing fund accounting and unit pricing data produced by offshore teams and being involved in change initiatives.Key Responsibilities:Manage client...

  • Senior Accounts Payable Manager

    2 weeks ago

    Sydney, New South Wales, Australia Perigon Group Full time

    Job OverviewPerigon Group is seeking a highly skilled Senior Accounts Payable Officer to join our team. As a Senior AP Officer, you will be responsible for managing all accounts payable transactions and ensuring they are processed and paid in an accurate and timely manner.Key ResponsibilitiesTransaction Management: Manage high volume and on-time processing...

  • Senior Accounts Payable Manager

    3 weeks ago

    Sydney, New South Wales, Australia Perigon Group Full time

    Job Summary:Perigon Group is seeking a highly skilled Senior Accounts Payable Officer to manage all accounts payable transactions and ensure they are processed and paid in an accurate and timely manner. This role involves supervising and training offshore staff, as well as being the point of contact within the AP department.Key Responsibilities:Manage...

  • Senior Accounts Payable Manager

    4 weeks ago

    Sydney, New South Wales, Australia Perigon Group Full time

    Job SummaryWe are seeking a highly skilled Senior Accounts Payable Officer to join our team at Perigon Group. As a key member of our finance team, you will be responsible for managing all accounts payable transactions and ensuring they are processed and paid in an accurate and timely manner.Key ResponsibilitiesManage high-volume and on-time processing of...

  • Senior Fund Accounting Manager

    4 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    About the RoleThis senior leadership position is within the Fund Order Services Global Delivery Business unit located in Sydney, servicing clients in APAC. The primary functions include order routing, unlisted asset valuation in accounting, and managing daily service delivery and production activities performed by staff.Key ResponsibilitiesManage and oversee...

  • Senior Corporate Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia PATH4 Group Full time

    Senior Corporate Account ManagerPATH4 Group is seeking a highly experienced Senior Corporate Account Manager to join their Corporate Development Team. The ideal candidate will have a strong background in Freight Forwarding and a proven track record of managing high-profile customers.The successful candidate will be responsible for developing and maintaining...

  • Senior Fund Accountant

    1 month ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Senior Fund Accountant Job DescriptionWe are seeking a highly skilled Senior Fund Accountant to join our team at Anton Murray Consulting. As a key member of our Private Equity administration department, you will play a crucial role in supporting the Private Equity Manager and ensuring the smooth operation of our clients' assets.Key...

  • Senior Account Management Leader

    2 weeks ago

    Sydney, New South Wales, Australia Block Full time

    About the RoleAt Block, we're looking for a Senior Account Management Leader to join our team. As a key member of our organization, you will lead a team of high-performing Strategic Account Managers in driving revenue growth and customer satisfaction across our mid-market and enterprise segments. This is an exceptional opportunity to leverage your expertise...

  • Strategic Account Management Leader

    4 weeks ago

    Sydney, New South Wales, Australia Block Full time

    Job Title: Manager, Strategic Account ManagementAt Block, we're building a more inclusive economy where our customers have equal access to opportunity. We're seeking a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team.About the RoleThis manager will lead a team focused on the retention and growth of...

  • Senior Fund Accountant

    1 month ago

    Sydney, New South Wales, Australia Ambition Full time

    Senior Fund AccountantAs a key member of our Fund Accounting team, you will play a pivotal role in ensuring the accuracy and timeliness of fund accounting and unit pricing data. Your expertise in fund accounting operations and unit trust pricing will be instrumental in delivering high-quality results and fostering strong relationships with internal and...

  • Senior Fund Accountant

    7 days ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Job Summary: We are seeking a highly skilled Senior Fund Accountant to lead our Private Equity administration department. The ideal candidate will have 6+ years' experience in Fund Accounting with an Alternative Assets focus, and ideally in Private Equity.About the Role: As a Senior Fund Accountant, you will be responsible for supporting the Private Equity...

  • Senior Technical Account Manager

    4 weeks ago

    Sydney, New South Wales, Australia CloudFlare Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our Global Customer Support organization at Cloudflare. As a Technical Account Manager, you will be the primary point of contact for our top-tier Enterprise customers, providing world-class dedicated support throughout the entire life of the customer...

  • Patient Experience Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Eucalyptus Full time

    About EucalyptusEucalyptus is a digital healthcare company founded in Australia, dedicated to solving global healthcare challenges. With a mission to make a significant impact, we combine technology, design, and operational excellence to provide patients with the best clinical support, anywhere in the world.We have helped over 500K patients globally and have...

Senior Account Escalation Manager

2 months ago

Sydney, New South Wales, Australia ServiceNow Full time
Job Title: Senior Account Escalation Manager

ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during account-level escalation.

Key Responsibilities:
  • Develop and execute a Get Well Plan to ensure customer satisfaction with our products and services.
  • Understand all aspects of the situation and develop a clear scope and get well plan.
  • Take ownership of the account escalation engagement and all activities that make up the get well plan.
  • Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the account escalation.
  • Review and analyze customer health trends to proactively identify and resolve issues before the customer escalates.
  • Coordinate with internal subject matter experts and stakeholders, acting as the primary decision point for all active customer activities pertaining to the account escalation.
  • Regularly report internally to leadership audiences, through C-level, on active account escalation status.
  • Act as a customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow, resulting in the continued growth of the account.
  • Up to 10% travel annually.
Qualifications:
  • High emotional intelligence (EQ) and ability to see the bigger picture in situations.
  • Magnetic personality that naturally builds relationships and instills trust.
  • Proven experience in similar roles at other Enterprise Software companies, ideally ITIL related companies, to include technical account management, program or project management, or other leadership roles in account teams.
  • Experience working with Enterprise Software companies.
  • Ability to lead and drive required business and technical outcomes in complex environments with multiple stakeholders, to include problem management and or escalation management.
  • Excellent written and verbal communication skills, with strong presentation and facilitation skills, including proficiency in Excel, Word, and PowerPoint.
  • Ability to influence and consult, providing options with pros, cons, and risks, while providing thought leadership to sponsors and or stakeholders in solving governance, project management, business process, and or technical problems.
  • Strong interpersonal skills and ability to effectively work in a culturally diverse environment.
  • Proven team player and team builder.
  • Strong organizational and analytical skills.
  • Personal commitment to customer satisfaction.
  • Experience dealing with technical end-users in a support role.
  • Familiarity with SaaS deployments and its supporting architecture.
  • A degree or equivalent, preferably in Information Technology, and proven experience in consulting and project management.
  • PMP certification is a plus.
  • ServiceNow Platform experience is a plus.
  • ITIL Foundations, or higher, Certification preferred.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.