Customer Service Professional

5 hours ago

Fremantle, Western Australia beBeeCustomer Full time $62,000 - $73,000
Job Title: Clinic Co-ordinator-Fremantle

This is a pivotal role in each clinic contributing to clinic performance and enhancing customers' experience. We are looking for a compassionate, process-oriented, and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

Clinic co-ordinators will collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes for all clients. They will learn about products, services, competitive advantages, and government funding programs. With this knowledge, skills, and tools, they will apply tailored client-specific sales strategies to ensure clients receive the best possible solutions.

Key Responsibilities:
  • Provide exceptional customer service to improve the overall client experience
  • Collaborate with clinicians and hearing technicians to deliver quality hearing healthcare outcomes
  • Liaise with clients to understand their needs and preferences
  • Upsell and cross-sell products and services to increase revenue and enhance client satisfaction
Requirements:
  • Previous sales and customer service experience in retail, hearing care services, pharmacy, or allied health environments
  • Experience working with an older demographic (preferred)
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey
  • Higher School Certificate (HSC) or TAFE Qualification
What's in it for you:
  • A permanent part-time role with flexible hours (9 days fortnight: Mon-Fri & Mon-Thu)
  • Performance incentives and bonuses
  • A supportive team environment with opportunities for professional development
  • A comprehensive rewards program offering discounts at over 300 retailers and services across Australia
  • An Employee Assistance Program for mental wellbeing
  • Birthday and Christmas gifts
About Us:

We value diversity and inclusion in our workplace, creating a culture that acknowledges and respects employees' backgrounds and experiences.

We are a global organisation committed to connecting clients through our hearing products and providing exceptional customer service.

We believe in fostering a supportive and encouraging work environment where everyone can thrive and succeed.

We create trust We are team players We develop innovative solutions We apply a can-do attitude in everything we do.

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