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Account Manager
2 months ago
We are seeking an experienced Account Manager to join our team at Tes, a leading provider of education software solutions. As an Account Manager, you will be responsible for managing and cultivating relationships with our highest value customer accounts, ensuring retention and expansion of our products within these accounts.
Key Responsibilities- Develop and Nurture Relationships: Develop and nurture strong relationships with key stakeholders to understand their needs and anticipate future requirements.
- Account Management: Serve as the primary point of contact for the highest value customer accounts, creating tailored strategies to maximize retention and conducting regular check-ins and business reviews with clients.
- Customer Advocacy: Advocate for customers internally, facilitating their feedback to inform product enhancements and service improvements.
- Cross-Selling: Identify opportunities to cross-sell additional Tes products to schools within the account base.
- Communication: Effectively communicate the value proposition of Tes products to drive adoption and growth.
- Collaboration: Work closely with the Sales Director to align account management strategies with overall company goals.
- Reporting: Maintain accurate and up-to-date customer records in the CRM system and prepare monthly reports on account activities and performance.
- Proven Experience: Proven experience and success in large group account management, preferably within a SaaS product environment.
- Account Management: Proven track record of managing high-value accounts and achieving retention and growth targets.
- Communication Skills: Excellent communication, negotiation, and presentation skills.
- CRM Proficiency: Proficiency with CRM systems and sales analytics tools.
- Organizational Skills: Strong organizational skills and the ability to manage competing priorities effectively.
- Results-Oriented: Highly motivated and results-oriented self-starter.
- Strategic Thinking: Strategic thinker with a customer-centric approach.
- Relationship-Building: Exceptional relationship-building and people skills.
- Solutions-Focused: Solutions-focused with strong problem-solving abilities.
- Integrity: High level of integrity and commitment to delivering successful outcomes for customers.
- Flexibility: Flexibility and hybrid work – work from Sydney office 3 days/week with 2 days working from home.
- OTE: Generous OTE with uncapped commission.
- Annual Leave: An extra week annual leave – that's 26 days/year to enjoy.
- Development Opportunities: Personal and professional development opportunities with learning allowances.
- Supportive Team: Working with a supportive National Sales team where our colleagues care as much as we do.
- Benefits: Enhanced Paid Parental Leave, Retail/local area shopping discounts program.
