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Customer Success Advocate

2 months ago

Pyrmont, New South Wales, Australia ClickView Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Specialist. As a key member of our team, you will play a pivotal role in nurturing and growing relationships with our customers, ensuring their success and satisfaction with our products and services.

Key Responsibilities
  • Renewal Management: Respond to renewal notifications within 24 hours, process renewals, and send invoices to committed customers.
  • Customer Engagement: Make outgoing phone calls to schedule meetings with customers for our Customer Success Managers to attend, and support them with renewal follow-ups based on forecast stage.
  • Reporting and Analysis: Provide weekly renewal report progress to leaders and process new sales within 24 hours of handover from the sales team.
  • Customer Support: Accurately document all actions and information on cases and requests, and share information to assist other team members in delivering quality outcomes for customers.
Requirements
  • Customer Service Experience: 1-2 years of experience in a customer-facing role with superb customer service skills.
  • Renewals or Sales Support: Experience in renewals or sales support is beneficial.
  • Communication Skills: Exceptional written and verbal communication skills with strong attention to detail.
  • Relationship Building: Strong ability to build and foster relationships with customers.
  • Problem-Solving: Ability to problem-solve and think critically.
What We Offer
  • Wellbeing and Volunteering Leave: Extra paid leave to care for yourself and others.
  • Flexible Working Hours: Flexible working hours and arrangements to accommodate different working preferences and personal situations.
  • Remote Work: 100 days of working from anywhere per year.
  • Employee Discounts: Access to a wide range of discounts through FlareHR to support your wellbeing and financial health.
  • Learning and Development: Access to LinkedIn Learning and professional opportunities to continue growing.
  • Wellbeing Policy: Access to EAP and wellbeing apps to prioritize your mental health and wellbeing.
  • Generous Parental Leave: An additional 16 weeks of full pay for parental leave.
  • Regular Social Events: Regular social events and conferences to celebrate team achievements and foster a positive work environment.