Case Manager

24 hours ago

Charlestown, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Transform Lives as a Case Manager

We're seeking a dedicated Case Manager to join our Critical Support Team, where you'll play a pivotal role in helping vulnerable customers rebuild their lives.

As a Case Manager, you'll work closely with our most vulnerable customers who have sustained critical injuries and families who have lost loved ones due to motor vehicle accidents.

Your primary goal will be to deliver a positive customer experience, making this role highly rewarding. You'll assist individuals by engaging with them and relevant stakeholders to maximize their return to health, life, and work.

Your Key Responsibilities:

  • Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
  • Maintain high customer service standards and effective relationships with key stakeholders.
  • Focus on strategic collaboration and case management to maximize return to health and work outcomes for customers.
  • Make key liability decisions and assess claims for reasonable and necessary treatment.
  • Tailor communication skills to suit client interactions, matching voice tone, pace, and style appropriately.
  • Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
  • Provide timely and effective responses to customer needs and ensure accurate processing of claims.

What We're Looking For:

  • Experience in a comparable industry (disability support, case management, social services, critical incident response) is desirable but not essential.
  • Experience in a similar case management role within personal injury insurance is desirable but not essential.
  • Experience in evaluating claims or assessing damages for common law settlements is desirable but not essential.
  • Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
  • Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
  • Ability to handle difficult situations professionally while resolving complex issues.
  • Solid problem-solving and relationship-building abilities.
  • Year 12 certificate or equivalent.
  • High attention to detail, excellent time management skills, and adaptability to changes.
  • Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
  • Effective planning and prioritisation skills, with the ability to organise tasks and manage competing resources and demands.
  • Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.

What's on Offer:

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About Allianz

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and Support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

  • Case Manager

    1 day ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    {"title": "Case Manager", "content": "Job SummaryAllambi Care is seeking a dedicated and motivated individual to join our Fostering and Permanency team as a Case Manager.Key ResponsibilitiesMaintain accurate and up-to-date client records and case management systems in accordance with policies, procedures, and legislation.Respond promptly to correspondence...

  • Case Manager

    1 week ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    About the RoleWe are seeking a highly motivated and dedicated individual to join our Fostering and Permanency team as a Case Manager. As a Case Manager, you will play a critical role in supporting children and young people in care, as well as their carer families.Key ResponsibilitiesCase ManagementDevelop and implement effective case plans, leaving care...

  • Case Manager

    1 week ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    About the RoleWe are seeking a highly motivated and dedicated individual to join our Fostering and Permanency team as a Case Manager. As a Case Manager, you will play a critical role in supporting children and young people in care, as well as their carer families.Key ResponsibilitiesCase ManagementMaintain accurate and up-to-date client records and case...

  • Case Manager

    4 days ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    About the RoleWe are seeking a highly motivated and dedicated individual to join our Fostering and Permanency team as a Case Manager. As a Case Manager, you will play a critical role in supporting children and young people in care, as well as their carer families.Key ResponsibilitiesCase ManagementMaintain accurate and up-to-date client records and case...

  • Case Manager

    1 day ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    {"Job Title": "Case Manager", "Job Summary": "We are seeking a highly motivated and dedicated Case Manager to join our Fostering and Permanency team at Allambi Care. As a Case Manager, you will be responsible for providing support to children and young people in care, as well as their carer families. Your primary focus will be on developing and implementing...

  • Case Manager

    1 week ago

    Charlestown, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Job SummaryWe are seeking a skilled Case Manager to join our Critical Support Team at Allianz Australia Services Pty Ltd. As a Case Manager, you will play a pivotal role in helping vulnerable customers rebuild their lives.About the RoleManage complex and sensitive conversations with customers who have sustained critical injuries and families who have lost...

  • Case Manager

    4 days ago

    Charlestown, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Job SummaryWe are seeking a skilled Case Manager to join our Critical Support Team at Allianz Australia Services Pty Ltd. As a Case Manager, you will play a pivotal role in helping vulnerable customers rebuild their lives.About the RoleManage complex and sensitive conversations with vulnerable customers who have sustained critical injuries and families who...

  • Youth Case Manager

    1 week ago

    Charlestown, New South Wales, Australia Verto Full time

    About the RoleWe are seeking a highly motivated and empathetic Youth Case Manager to join our team at VERTO. As a key member of our employment services team, you will play a vital role in supporting young people aged 15-24 into work, education, or training.Key ResponsibilitiesBuild strong relationships with clients, understanding their needs and goalsDevelop...

  • Rehabilitation Consultant

    6 days ago

    Charlestown, New South Wales, Australia REHAB MANAGEMENT Full time

    About Rehab ManagementRehab Management is a leading provider of occupational rehabilitation services, dedicated to empowering the lives of our clients and customers through the delivery of person-centered, quality-oriented rehabilitation services.Our MissionWe are committed to providing our people with exceptional support and guidance to help our clients...

  • Family Preservation Caseworker

    1 week ago

    Charlestown, New South Wales, Australia Allambi Care Full time

    Job SummaryWe are seeking a highly skilled and dedicated Family Preservation Caseworker to join our Outreach Program at Allambi Care. As a key member of our team, you will play a critical role in supporting families and young people to maintain their connection and prevent out-of-home care.Key ResponsibilitiesCollaborate with the Program Manager to develop...

  • Rehabilitation Consultant

    1 week ago

    Charlestown, New South Wales, Australia REHAB MANAGEMENT Full time

    About Rehab ManagementWe are a leading provider of occupational rehabilitation services, dedicated to empowering the lives of our clients and customers through the delivery of person-centered, quality-oriented rehabilitation services.Our MissionWe are committed to providing our people with exceptional support and guidance to help our clients achieve their...

  • Case Manager

    2 weeks ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager | Critical Support Team | CTP Personal Injury Claims | Charlestown** What if you could play a pivotal role in helping vulnerable customers rebuild their lives? As a Case Manager in our Critical Support Team, you will work closely with our most vulnerable customers who have sustained critical injuries and families who have lost loved ones due...

  • Case Manager

    2 months ago

    Charlestown, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Case Manager | Critical Support Team | CTP Personal Injury Claims | Charlestown What if you could play a pivotal role in helping vulnerable customers rebuild their lives? As a Case Manager in our Critical Support Team, you will work closely with our most vulnerable customers who have sustained critical injuries and families who have lost loved ones due...

  • Case Manager

    4 months ago

    Charlestown, Australia Allambi Care Full time

    **Position Objective** To provide support and guidance to Foster Care Case Workers, Carers and Clients whilst ensuring correct practices are undertaken in accordance with relevant policy and legislation relevant to the Permanency Support Program. **Main Duties and Responsibilities**: - Promote AC Needs Based Restorative Framework (NBRF) culture and work...

  • Case Manager

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Major Claims - CTP Personal Injury Claims - Charlestown** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right **_What if you could play a more hands-on role in helping injured customers get back on their feet?_** In the role you will be able to work with severely...

  • Case Manager Level 1

    4 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Major Claims - CTP Personal Injury Claims - Charlestown** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right - What if you could play a more hands-on role in helping injured customers get back on their feet?_ In the role you will be able to work with severely...

  • Case Manager Level 1

    4 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Major Claims - CTP Personal Injury Claims - Charlestown** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right - What if you could play a more hands-on role in helping injured customers get back on their feet?_ In the role you will be able to work with severely...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - CTP Claims | Charlestown** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right - What if you could play a more hands-on role in helping injured customers get back on their feet?_ You'll be directly improving our customer's lives and well-being. You'll deal with...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Major Claims - CTP Personal Injury Claims - Charlestown** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right **_What if you could play a more hands-on role in helping injured customers get back on their feet?_** In the role you will be able to work with severely...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - CTP Claims | Charlestown (12-month contract role with possibility of extension or conversion to permanent hire)** - Put the customer at the heart of everything you do - Feel empowered to make a positive impact - Be trusted to do what's right - What if you could play a more hands-on role in helping injured customers get back on their...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **CASE MANAGER - PERSONAL INJURY I CHARLESTOWN, NSW** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Case Manager Level 1

    4 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - CTP, Personal Injury | Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - NSW Workers Compensation, Personal Injury | Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Case Manager

    4 months ago

    Charlestown, Australia Allambi Care Full time

    **Main duties and responsibilities**: The Case Manager is key in providing the provision of person-centered disability services and is central to develop the capacity of the organisation and its staff to manage and support participants with a wide range of disabilities. The role is directly responsible for understanding and embedding the quality standards...

  • Case Manager Level 2

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...

  • Specialist Homelessness Services

    3 months ago

    Charlestown, Australia Allambi Care Full time

    **Our Outreach team is looking for a Case Worker with in our Specialist Homelessness Services department.** **Main Duties and Responsibilities**: Client support - Provide support to clientele in non-judgmental and therapeutic manner. - Respond to crisis in the most therapeutic and professional manner possible. - Ensure preparedness and awareness of the...

  • Case Worker

    3 months ago

    Charlestown, Australia Allambi Care Full time

    **Allambi Care are seeking a motivated and dedicated person to join our Fostering and Permanency team!** **Main Duties and Responsibilities**: **Administration** - Maintain client records and case management system according to policies, procedures, standards and legislation - Check and respond to correspondence regularly - Attend supervision meetings as...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    3 months ago

    Charlestown, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Outreach - Family Support Worker (Youth Hope)

    4 months ago

    Charlestown, Australia Allambi Care Full time

    **Position Objective** Work and support families and young people who may otherwise enter OOHC also assist in reducing risk in the home by linking families into community supports as directed and providing them with a framework to maintain the connection developed while connected to our program. **Primary Duties and Responsibilities** - Provide support to...