Outreach - Family Support Worker (Youth Hope)

3 weeks ago

Charlestown, Australia Allambi Care Full time

**Position Objective**

Work and support families and young people who may otherwise enter OOHC also assist in reducing risk in the home by linking families into community supports as directed and providing them with a framework to maintain the connection developed while connected to our program.

**Primary Duties and Responsibilities**
- Provide support to families and clients in non-judgmental and therapeutic manner.
- Follow Allambi risk assessment procedure when visiting and meeting families for the first time, and ongoing.
- Transport and support clients and or family to appointments and other important commitments were necessary, as outlined in the case plan or as directed by management.
- Assist in the completion of the safety and risk assessment for each family within the required timeline. As well as the North Carolina Family Assessment tool where needed.
- Respond to crisis in the most therapeutic and professional manner possible, consulting with Management
- Ensure the Case Worker is immediately informed of any critical incidents especially those that include child protection issues and that may involve debriefing for workers.
- Ensure detailed incident reports are completed and submitted to the Case Worker within a 24 hour period.
- Work flexible hours including weekends and evenings were needed to support the family and young person.
- Ensure that contact is made with the Case Worker prior to each shift.
- To be available at short notice for shifts in alignment to the demand of the family’s needs.
- Attend and provide input in development process in client planning including; case plans, case conferences and other intervention programs.
- Review and assess progress of case plan goals regularly with the Case Worker and discuss any barriers to their completion.
- Complete the family support worker tool for each family which aligns and sets goals to work towards.
- Act as an advocate and support for clients and assist them in expressing their grievances.
- Attend the overview meetings where applicable with the case work team, to ensure that all goals have been effectively meet and that the family has adequate supports to ensure their continued success in the program.
- Maintain communication of all visits/contact/meetings with families and others to Case Worker through family contact reports.
- All family contact reports to be completed and submitted to the Case Worker within a 24 hour timeframe.
- Engage with Clientele and families to build a positive connection.
- Attend ongoing internal and external training as identified by Management Team.
- Promote Allambi Response Ability Pathway (RAP) culture and work to RAP ideals.
- Perform the Family Support Worker role with a variety of clientele and in various settings including but not limited to; in the home, schools, extended family or key people’s residence, hospitals, courts, community centers and emergency accommodation.
- Ensure all Family Support contact/ work is in align with case plan goals.
- Coordinate the school holiday program and group activities with the guidance of management. This includes leading a group of volunteers, allocating tasks, booking venues and operating within a budget for these activities.
- Complete helpline reports when child protection issues are identified. All child protection issues to be discussed with management prior to all helpline notifications.
- Collaborate with other NGO’s and government departments and maintain the positive and professional relationships set up with external services.
- Assist the family and young person to gain practical life skills to independently access supports in the community.
- Ensure that you act in a professional and appropriate manner at all times.
- Attend court and caution meetings with clients and parents as required.
- Maintain and ensure responsible driving practices are adhered to at all times including in contracted company vehicles.
- Advise the Case Worker and People Support and Culture of any grievances, issues or concerns regarding employees and family’s.
- Adhere to and implement Allambi Care policies and procedures.
- Prioritise, organise and complete set tasks given according to allocated time frames.
- Work both independently and part of a team.
- Undertake all additional tasks assigned by the Case Worker, Case Manager and Department Director.

**Essential Requirements**
- 2 Years working with children and young people in a similar environment to Allambi
- Diploma of Community Services (Or working towards a similar qualification)
- Experience in Microsoft Office Applications.
- Knowledge of NBRF concepts and strategies

***Desirable**
- Experience working with people with a disability or challenging behaviours
- Experience working in an outreach setting.

**What is on offer?**
- Part Time Employment
- Salary Packaging (Salary Sacrifice)
- Fitness Passport
- 4 Weeks Annual Leave
- 12 Roster Days Off a year (One per month)
- Monday - Friday work week.

**Mu

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