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Enterprise Technology Manager
2 months ago
At Ubank, we aim to empower the digital generation to achieve financial success. We strive to be a daily money companion, providing smart features and real-time insights to help our customers get ahead.
Job OverviewThis is a high-profile role that oversees the smooth operation and strategic growth of our banking applications. As an Enterprise Technology Manager - Banking and Finance, you will focus on building strong relationships, driving continuous improvement, and maintaining high standards of performance and security.
Key Responsibilities- Continuous Improvement: Lead initiatives to optimize processes and adhere to best practices in system maintenance, support, and deployment, ensuring excellence in service delivery.
- System Support and Maintenance: Ensure the operational efficiency of applications through comprehensive support, regular maintenance, and strategic updates and patching.
- Incident, Problem, and Change Management: Oversee the resolution of incidents and problems while managing changes to minimize service impact and ensure continuous availability.
- Guidance on Environment Management: Provide expert advice on optimizing system environments for enhanced performance and reliability.
- Knowledge Management: Develop and maintain detailed support documentation and enrich the knowledge base to facilitate swift issue resolution and learning.
- Vendor and Interface Management: Build and maintain productive relationships with third-party providers and monitoring solutions to ensure seamless service integration and reliability.
- Technology Recovery and Business Continuity: Create comprehensive recovery plans and contribute to business continuity strategies to minimize disruption and quickly restore services in disaster scenarios.
- Risk Management and Compliance: Work with Risk & Compliance teams to proactively identify and mitigate operational risks, ensuring compliance with regulatory standards and safeguarding business operations.
- Participation in Solution Design and Development: Engage in the planning and development phases of solution creation, ensuring technological solutions are robust, scalable, and aligned with strategic goals.
- Operational Excellence: Maintain the operational integrity of all banking and enterprise applications through proactive monitoring, ensuring high availability and performance.
- Demonstrated Leadership Skills: The ability to mentor and motivate a high-performing team.
- Strong Analytical, Problem-Solving, and Project Management Skills: Excellent written and verbal communication, capable of effectively engaging with technical teams, stakeholders, and external parties.
- Banking and Financial Services Experience: Proven experience working in the banking and financial services industry.
- Experience with CRM Systems, Genesys Cloud, HCM, or Banking Systems: Familiarity with software systems relevant to banking and finance.
- Strong Problem-Solving and Communication Skills: Ability to effectively communicate technical information to non-technical stakeholders.
- Understanding of IT Infrastructure, Cloud Services, and Software Development Life Cycles: Knowledge of IT infrastructure and software development methodologies.
- Familiarity with Regulatory Compliance in the Financial Industry: Understanding of regulatory requirements in the financial sector.
- Relevant Certifications (ITIL 4, COBIT, or CISM): Preferably holding certifications related to IT management and security.
This is a fantastic opportunity to join Ubank as an Enterprise Technology Manager - Banking and Finance. With a salary range of $140,000 - $170,000 per annum, plus excellent benefits, including a hybrid working model, collaborative culture, internal development opportunities, and more, this role offers a unique chance to grow your career while making a real difference in the financial industry.