Senior Customer Experience Ambassador

3 days ago


Geelong, Victoria, Australia Belgravia Leisure Full time

About the Role

We are seeking an exceptional Customer Service professional to join our team as a Guest Experience Officer at Belgravia Leisure. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and creating memorable experiences for our guests.

In this role, you will be responsible for providing excellent customer service in person and over the phone to existing and prospective members and guests. You will need to have a strong customer service background, with experience in delivering exceptional customer service and driving the overall experience of our guests.

Your key responsibilities will include:

  • Providing exceptional guest experience: Delivering personalized service to ensure our guests feel valued and supported throughout their visit.
  • Handling enquiries: Providing accurate and relevant information to prospective members and guests, ensuring that they have a positive experience and gain maximum benefit from our services.
  • Maintaining knowledge: Staying up-to-date with the latest information on our hubs' services and activities, ensuring that you can provide expert advice to our guests.
  • Operational procedures: Effectively managing opening and closing procedures, including cash handling and use of Point of Sale (POS) systems.

About Us

Belgravia Leisure is a leading provider of leisure and recreation services, committed to delivering high-quality experiences for our guests. We are looking for someone who shares our values and is passionate about delivering exceptional customer service.

The Ideal Candidate

You will have a proven track record of delivering exceptional customer service, with a strong focus on building relationships and creating memorable experiences. You will be a team player, with excellent communication skills and the ability to work effectively in a fast-paced environment.

What We Offer

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus additional benefits including:

  • Training and development opportunities: To help you grow and develop your career with us.
  • Recognition and rewards: For your hard work and dedication to delivering exceptional customer service.
  • A supportive and collaborative team environment: Where you can thrive and make a real difference.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by [insert application deadline]. We look forward to hearing from you



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