Customer Service Ambassador

4 hours ago


Geelong, Victoria, Australia Belgravia Leisure Full time

Role Overview

At Belgravia Leisure, we are seeking a charismatic Customer Service Officer to deliver exceptional guest experiences across our hubs. This dynamic role requires outstanding communication skills and a commitment to customer service excellence.

As a key member of our team, you will be responsible for providing relevant information and an excellent experience to prospective members, handling enquiries in line with company processes and systems. Your current knowledge of the hubs' services and activities will be essential in ensuring our guests gain maximum benefit and enjoyment from the services provided.

We estimate this role offers a competitive salary ranging between $45,000-$60,000 per annum, depending on location and experience.

Key Responsibilities:

  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
  • Ensure all guests receive relevant and accurate information about our hubs' services and activities.
  • Maintain a strong understanding of our hubs' operations, including opening and closing procedures.
  • Apply sound cash handling principles and use of Point of Sale (POS) systems.

If you possess strong customer service skills and a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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