Account Management Liaison
2 weeks ago
About APRA AMCOS, we're a member-owned music rights management organisation positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers.
We license organisations to play, perform, copy or record our members' music, and distribute the royalties to our members.
Our OneMusic TeamThe OneMusic team educates the designated industry sectors about licensing obligations and our role in ensuring our members are paid.
Once licensing is established, the Customer Relations team assists businesses with their day-to-day queries for the OneMusic brand.
Job DescriptionThis full-time permanent position reports to the Customer Relations Manager. As a Customer Relations Associate, you'll provide responsive customer service, working to Service Level Agreements (SLAs), with a standard of excellence to sustain ongoing licensing.
You'll educate both licensees and the public of their licensing obligations, including ensuring music creators are paid for the performance of their works.
Your role will require strong computer literacy and intermediate ability in Microsoft Office Suites, as well as advanced comprehension and written communication skills.
Main responsibilities include:
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