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Service Operations Manager

2 months ago

Clayton South, Victoria, Australia Bosch Full time

Job Summary

We are seeking an experienced Service Operations Manager to join our team at Bosch. As a key member of our service department, you will be responsible for planning, coordinating, and controlling the activities of the Service team to maintain Customer Satisfaction and meet the organisational and operational targets.

Key Responsibilities

  • Ensure all Health, Safety, and Environmental (HSE) procedures are followed, and all incidents are reported accordingly.
  • Quote, Coordinate & Oversee all Field Service activities
  • Drive Service Sales by visiting customers and selling service products like maintenance contracts.
  • Ensure Target for Turnover is achieved within your team.
  • Lead Quality initiatives, including Lead time, NCR, customer feedback, Quality action list, Calibration, testing and tagging, certification, tool listings, etc.
  • Ensure Employee Training (competence management) is up to date.
  • Supervise employees, contractors, and visitors as required from HSE and Quality perspective.

Requirements

  • Australian Permanent Resident or Australian Citizen
  • Mechanical Trade certificate with minimum 5 years post-trade experience
  • Able to demonstrate a high-level technical knowledge of major hydraulic components
  • Previous experience in hydraulic component repair
  • Excellent communication, interpersonal, and organisation skills
  • Effective teamwork skills and attention to detail

About Bosch

Bosch is a leading supplier of drive and control technologies, and we are committed to providing our employees with a new and exciting opportunity to achieve their full potential. We offer our employees:

  • Excellent hourly rate, benefits, and overtime pay – Permanent position
  • Company Vehicle
  • Company laptop, and mobile phone
  • Exciting, challenging, and rewarding position with a market-leading company
  • Excellent working conditions
  • Good team environment with a strong company culture and values
  • Diverse and exciting career opportunities, both local and international
  • Staff discounts on Bosch and affiliated-brand products
  • Company social events and BBQs