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Claims Policy and Communication Specialist
2 months ago
Position Overview
The Claims Policy & Communications Consultant plays a crucial role in the creation, upkeep, and execution of top-tier materials necessary for effective claims management and resolution, ensuring adherence to regulatory standards.
Key Responsibilities
- Collaborate closely with Continuous Delivery and Claims Effectiveness teams to facilitate the transformation of correspondence.
- Oversee the management of letter and form inventories.
- Administer the due diligence process related to claims materials.
- Ensure compliance with essential regulatory requirements and the Life Insurance Code of Practice as collateral is transitioned to a digital format.
- Conduct change briefing sessions as necessary.
- Build and maintain strong relationships with stakeholders to provide optimal service to clients.
- Stay informed about internal and external changes to anticipate future business impacts.
- Manage the Policy & Communications inbox efficiently.
Qualifications
- A minimum of 2 years' experience in Life Insurance Claims or a related field with experience in drafting correspondence, guidelines, or procedures.
- Ability to thrive in a dynamic environment and handle multiple deadlines professionally.
- Strong self-management skills, including effective planning, prioritization, and time management.
- Highly organized with a keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficient analytical and problem-solving abilities.
- A proactive attitude towards work and a willingness to assist with various tasks.
- Capability to understand and apply relevant business unit and enterprise policies and procedures.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
Company Commitment
TAL is dedicated to fostering a diverse and inclusive workplace culture. We encourage applications from individuals of all backgrounds, including those with caring responsibilities, disabilities, and from CALD and LGBTQI+ communities. We are committed to providing accommodations throughout the recruitment process to ensure the best experience for all candidates.
Workplace Values
At TAL, we uphold the highest standards of accountability and integrity. We recognize the Traditional Custodians of the land and honor their connections to culture and community.
