Claims Policy and Communications Specialist
3 weeks ago
At TAL, we're seeking a skilled Claims Policy and Communications Consultant to play a key role in shaping the future of our claims process. As a member of our team, you'll be responsible for driving the delivery of claims correspondence into our cutting-edge digital platform.
Key Responsibilities:
- Lead the transformation of claims correspondence delivery in partnership with our Continuous Delivery and Claims Effectiveness teams.
- Manage and maintain our letter and form catalogues, ensuring key regulatory compliance, including the Life Insurance Code of Practice.
- Build strong relationships with stakeholders to ensure we deliver exceptional service and outcomes for our customers.
- Administer change briefing sessions to keep key players informed and engaged throughout the project.
- Stay up to date with industry trends to anticipate business impacts and maintain excellence in claims collateral management.
Requirements:
- Minimum 2 years' experience in Life Insurance Claims, or a similar role with exposure to correspondence, guideline, or procedure drafting.
- Ability to work in a fast-paced environment and manage competing deadlines in a professional manner.
- Well-developed self-management skills, including planning, prioritising, and time management.
- Highly organised individual with diligence in details.
- Strong communication skills, both written and verbal.
- Well-developed analysis and problem-solving skills.
- An enthusiastic approach to work and willingness to help with tasks at hand.
- Ability to familiarise oneself with relevant business unit and enterprise procedures, policies, and guidelines and review their application.
- Proficient level of skill using Microsoft Office (Word, PowerPoint, Excel, and Outlook).
About TAL:
We value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
We're proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
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