Field Service Supervisor

4 days ago

Newcastle, New South Wales, Australia 9885 SMC Australia Full time

About the Role

This position is responsible for overseeing the safety of personnel and driving the growth and financial success of the Field Service business. The successful candidate will coordinate with internal and external stakeholders, handle warranty claims, and provide exceptional customer service.

Key Responsibilities

  • Provide supervision and direction to team members.
  • Undertake planning requirements to ensure effective labor and resource utilization.
  • Coordinate field service technicians on a day-to-day basis.
  • Process and respond to warranty claims.
  • Develop and train field service personnel.
  • Communicate clearly and work with business lines to provide consistent service and support.
  • Meet KPIs and prepare weekly and monthly reporting.

Requirements

This role requires previous supervisory experience in a mechanical workshop environment, coupled with trade qualifications in a mechanical discipline. A Certificate IV or Diploma in Business (Front Line Management) would be advantageous.

What We Offer

9885 SMC Australia offers a variety of benefits, including flexible work arrangements, an Employee Benefits Program, and a superannuation contribution of 13% on top of earnings. As a part of our team, you'll be eligible for our Company Performance Bonus scheme and Length of Service Recognition program.

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