Field Service Supervisor

4 weeks ago


Newcastle, New South Wales, Australia 9885 SMC Australia Full time

Sandvik Mining and Rock Solutions

Field Service Supervisor

About the Role

This role is responsible for ensuring the safety of personnel and driving the growth and financial success of the Field Service business. The Field Service Supervisor will oversee the tasks of all supervisors and tradespeople involved in Field Service, coordinating with internal and external stakeholders and handling warranty claim procedures.

Key Responsibilities

  • Provide supervision and direction to team members
  • Undertake planning requirements to ensure effective utilization of labor and resources
  • Coordinate field service technicians on a day-to-day basis to meet customer and business needs
  • Process and respond to warranty claims according to Sandvik processes
  • Develop and train field service personnel
  • Communicate clearly and work with all business lines to provide a consistent service and support to customers
  • Customer liaison and site visits as required
  • Meet KPIs and prepare weekly and monthly reporting

Requirements

This role requires previous supervisory experience in a mechanical workshop environment, coupled with trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience). A Certificate IV or Diploma in Business (Front Line Management) would be advantageous.

What We Offer

9885 SMC Australia offers a variety of benefits, including flexible work arrangements, an Employee Benefits Program, and a superannuation contribution of 13% on top of earnings. As a part of our team, you'll be eligible for our Company Performance Bonus scheme and Length of Service Recognition program.

Work-Life Balance

We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Equal Opportunity Employer

9885 SMC Australia is an Equal Opportunity employer and welcomes applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.



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