Front Desk Coordinator
2 weeks ago
We are seeking an experienced and proactive team player to join our administrative team as a Front Desk Coordinator. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and support to medical practitioners and internal teams.
This is an exciting opportunity to work in a dynamic and cutting-edge facility delivering molecular imaging and targeted cancer therapies. As a Front Desk Coordinator, you will play a vital role in ensuring a seamless and supportive experience for patients and stakeholders.
Your key responsibilities will include:
- Coordinating patient appointments and ensuring timely preparation for imaging and treatment
- Managing reception duties, patient records, and billing processes
- Liaising with internal teams and external partners, including hospitals, referrers, and allied health providers
- Supporting consultant practices with scheduling, correspondence, and documentation
- Contributing to quality improvement initiatives and upholding WHS standards
To succeed in this role, you will need to possess strong communication and interpersonal skills, a professional and friendly manner, attention to detail, and the ability to manage multiple tasks efficiently. Proficiency in Microsoft Outlook, Word, and Teams is also essential. Additionally, you should be committed to our values and patient-centred care.
The ideal candidate will have:
- Mandatory: Strong communication and interpersonal skills, professional and friendly manner, attention to detail and ability to manage multiple tasks efficiently, proficiency in Microsoft Outlook, Word, and Teams, commitment to our values and patient-centred care
- Desired: Completion of a Medical Receptionist Course or equivalent experience, 3+ years in medical/clinical administration, experience in medical imaging, nuclear medicine, or oncology, knowledge of medical terminology and billing procedures
- Access to novated lease options for car ownership and maintenance
- Rewards portal offering discounts and cash-back on experiences, travel, dining, and shopping
- Employee assistance program providing confidential external counselling and support services
- Development pathways for individual growth and career advancement
- Online courses in clinical and non-clinical categories
- Paid parental leave supporting your personal and professional well-being
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