Front Desk Team Lead

4 days ago


Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000

Job Title: Front Desk Team Lead

Overview:

We are seeking a highly motivated and results-driven team leader to oversee the day-to-day operations of our Front Office team. As a Front Desk Team Lead, you will be responsible for supervising and guiding your colleagues to ensure exceptional customer service and seamless hotel operations.

Responsibilities:

Key Responsibilities:

  • Assist in managing the front desk team and provide guidance on procedures and best practices.
  • Ensure that all guest interactions are positive and productive.
  • Act as a liaison between guests and other departments to resolve complaints and challenges effectively.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations promptly.

Requirements:

  • Relevant experience in the hospitality industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Able to maintain high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Ability to work across a 7-day roster including overnight shifts.

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