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Tech Support Specialist

2 months ago

Melbourne, Victoria, Australia Scorptec Full time

**About the Role**

We are seeking a highly skilled and experienced Tech Retail Assistant to join our team at Scorptec. As a Tech Retail Assistant, you will play a crucial role in providing exceptional customer service and technical support to our customers.

**Key Responsibilities**

  • Assist customers with technical queries and resolve issues related to hardware and software.
  • Perform routine diagnostic procedures and processes to identify and resolve technical issues.
  • Inspect faulty items, duplicate faults, and work on remedy solutions.
  • Process sales and warranty orders efficiently and accurately.
  • Perform quality computer builds and testing processes to ensure high-quality products.
  • Understand and apply quality control testing to ensure products meet our high standards.
  • Provide excellent customer service and ascertain customer needs and requirements.
  • Manage point of sales processes and maintain accurate records.
  • Pick and pack customer orders with precision and care.
  • Achieve sales targets and contribute to the growth of our business.

**Additional Responsibilities**

  • Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills.
  • Work and travel between our store locations as required.

**Requirements**

  • A minimum of 2 years' experience as a Hardware Technical Support specialist within the IT industry.
  • Experience with hardware and software issues and how to build systems to specification.
  • Strong product knowledge on PC builds and product functionality.
  • Strong Customer Service skills - ability to build rapport and relationship with customers.
  • Good Communication skills – written and verbal.
  • Time Management Skills.
  • Integrity, honesty, flexibility, good energy levels, and ability to deal with stress.
  • Willingness to work in a team environment.