Customer Experience Coordinator

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $74,000 - $91,000

Job Title: Communication Specialist

We are seeking a skilled and experienced professional to facilitate the delivery of assistance services to our customers. As a key member of our operations, you will play a vital role in ensuring exceptional customer experiences.

About the Role:

  • Provide high-quality customer service to internal and external customers
  • Utilize superior verbal and written communication skills
  • Demonstrate strong interpersonal skills, including empathy and active listening
  • Organise, manage time effectively, and prioritise tasks, including scheduling, rostering, and target setting
  • Employ strong problem-solving, negotiation, and decision-making skills
  • Handle interactions with internal and external customers over the phone in a commercial environment

About You:

  • Exceptional Communicator: Skilled in verbal, written, and telephone communication with a strong focus on customer satisfaction
  • Organised & Efficient: Proven ability in scheduling, rostering, time management, and meeting targets
  • Experienced & Knowledgeable: Background in contact centre, dispatch, and field resource coordination
  • People-Focused: Strong interpersonal skills including empathy, active listening, and effective problem-solving and negotiation

Why This Role is Rewarding:

This is an exciting opportunity to be part of a dynamic team that delivers better solutions for our customers. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of diverse backgrounds.

We are passionate about creating a workplace where everyone feels valued and supported. If you are a motivated and dedicated individual who shares our values, we would love to hear from you.

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