Customer Experience Coordinator

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000
Job Overview

This role focuses on delivering high-quality customer service and driving results-oriented team performance. You will leverage your negotiation, communication, and problem-solving skills to coordinate daily activities for Field Service Technicians, ensuring a seamless experience for our customers.

The successful candidate will be responsible for:

  • Scheduling work for technicians and managing the workflow to maximize productive hours.
  • Coordinating with stakeholders to ensure timely completion of planned maintenances and reactive emergency calls.
  • Providing proactive updates to customers on service work, including situations where system faults/maintenance require notification.
  • Ensuring data quality is maintained in the service system by auditing and correcting errors as needed.
Key Responsibilities

You will be required to:

  • Manage customer relationships and resolve issues promptly.
  • Develop good working relationships with colleagues and stakeholders to ensure effective collaboration.
  • Participate in company projects and initiatives to enhance employee engagement and drive business growth.
  • Meet weekly and monthly report requirements, including generation and processing of PM/I&T Compliance reports.
Benefits and Opportunities

This role offers extensive training and ongoing career development opportunities. You will have the chance to develop your analytical and negotiating skills, learn new processes, and contribute to building a highly engaged workforce.

Requirements and Qualifications

To succeed in this role, you will need:

  • Excellent communication and negotiation skills.
  • Ability to work collaboratively with colleagues and stakeholders.
  • Strong problem-solving and analytical skills.
  • Technological savvy and ability to navigate systems efficiently.

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