ICT Technical Support Specialist
2 days ago
Central Australian Aboriginal Congress is a leading provider of health and wellbeing services in the heart of Australia. As an ICT Technical Support Specialist, you will be part of our team that supports the delivery of these services through effective IT solutions.
Job SummaryWe are seeking an experienced ICT Technical Support Specialist to join our team. The successful candidate will provide technical support for staff, guests, and other stakeholders using IT products and services. This includes assisting with network and application access, as well as the delivery, installation, and maintenance of computers, notebooks, desk phones, and mobile phones.
About the RoleThe ICT Technical Support Specialist will play a key role in ensuring the smooth operation of our IT systems. You will be responsible for troubleshooting and resolving technical issues, providing training and support to end-users, and maintaining documentation and records. Your excellent communication and problem-solving skills will enable you to work effectively with colleagues across various departments and external stakeholders.
Key Responsibilities- Provide technical support for staff, guests, and other stakeholders using IT products and services.
- Assist with network and application access, including password reset and account management.
- Deliver, install, and maintain computers, notebooks, desk phones, and mobile phones.
- Troubleshoot and resolve technical issues promptly and efficiently.
- Provide training and support to end-users on IT systems and applications.
- Maintain accurate and up-to-date documentation and records.
To be successful in this role, you will need:
- A minimum of 2 years' experience in a similar technical support role.
- Excellent communication and problem-solving skills.
- Familiarity with IT service management principles and practices.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Demonstrated experience with Windows and Linux operating systems, as well as Microsoft Office and Google Suite.
We offer a competitive remuneration package, including:
- Base salary: $100,210 - $119,925 per annum.
- Total effective package: $122,462 - $144,645 per annum.
- Full-Time Continuous Contract.
Central Australian Aboriginal Congress offers a unique opportunity to work in a dynamic and culturally rich environment. Our employees enjoy a range of benefits, including:
- Competitive salaries.
- Six (6) weeks' annual leave.
- Generous salary packaging.
- A strong commitment to Professional Development.
- Access to the Congress health services for you and your family at no cost.
- Relocation assistance (where applicable).
- District allowance.
If you are passionate about delivering exceptional IT support and are committed to working in a community-focused organization, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and qualifications.
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