Technical Support Specialist

2 weeks ago


Alice Springs, Northern Territory, Australia Amentum Full time
About the Role

Amentum is a global leader in engineering, project management, and solutions integration. We are seeking a skilled Technical Support Specialist to join our team in Alice Springs, Australia.

This full-time opportunity offers a healthy work-life balance, a friendly company culture, and engagement with a supportive community.

Key Responsibilities
  • Analyze, evaluate, modify, configure, test, and implement site-wide information systems
  • Provide first- and second-level end-user support on various systems, including business applications, internet/intranet, and web-based applications
  • Maintain and configure virtual servers and hardware
  • Resolve user hardware and software problems with printers, laptops, and desktop PCs
  • Maintain and configure Cisco Call managers, VoIP phones, and user accounts
  • Maintains accurate inventory of all IT equipment, including network configurations and drawings
  • Sets up computers with software, security patches, email accounts, security settings, and network connections
  • Provides technical support for Microsoft Windows 2012/Win7 and Linux operating systems
Requirements

To be successful in this role, you will need:

  • At least 18 years of age
  • Able to fluently read, write, and speak English
  • Australian or US citizen
  • CompTIA Security+ Certification
  • Formal qualifications in Computer Science or Information Technology
  • Extensive knowledge of MS Windows, VMWare, and Linux Operating Systems
  • Understanding of TCP/IP and networks
  • Strong interpersonal skills and ability to work with non-technical people over the phone and in person
  • Strong problem-solving skills and willingness to learn new technologies
  • Ability to work in a team environment
Benefits

Amentum offers a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus excellent benefits package, including:

  • A comprehensive health insurance plan
  • A retirement savings plan
  • A generous paid time off policy
  • Professional development opportunities
  • A dynamic and inclusive work environment
What We Offer

Amentum is proud to be an Equal Opportunity Employer. We value diversity and inclusion in the workplace and welcome applications from qualified candidates.



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