Technical Support Specialist
2 weeks ago
Amentum is a global leader in engineering, project management, and solutions integration. We are seeking a skilled Technical Support Specialist to join our team in Alice Springs, Australia.
This full-time opportunity offers a healthy work-life balance, a friendly company culture, and engagement with a supportive community.
Key Responsibilities- Analyze, evaluate, modify, configure, test, and implement site-wide information systems
- Provide first- and second-level end-user support on various systems, including business applications, internet/intranet, and web-based applications
- Maintain and configure virtual servers and hardware
- Resolve user hardware and software problems with printers, laptops, and desktop PCs
- Maintain and configure Cisco Call managers, VoIP phones, and user accounts
- Maintains accurate inventory of all IT equipment, including network configurations and drawings
- Sets up computers with software, security patches, email accounts, security settings, and network connections
- Provides technical support for Microsoft Windows 2012/Win7 and Linux operating systems
To be successful in this role, you will need:
- At least 18 years of age
- Able to fluently read, write, and speak English
- Australian or US citizen
- CompTIA Security+ Certification
- Formal qualifications in Computer Science or Information Technology
- Extensive knowledge of MS Windows, VMWare, and Linux Operating Systems
- Understanding of TCP/IP and networks
- Strong interpersonal skills and ability to work with non-technical people over the phone and in person
- Strong problem-solving skills and willingness to learn new technologies
- Ability to work in a team environment
Amentum offers a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus excellent benefits package, including:
- A comprehensive health insurance plan
- A retirement savings plan
- A generous paid time off policy
- Professional development opportunities
- A dynamic and inclusive work environment
Amentum is proud to be an Equal Opportunity Employer. We value diversity and inclusion in the workplace and welcome applications from qualified candidates.
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