Technical Support Engineer | Alice Springs

1 week ago

Alice Springs, Northern Territory, Australia Amentum Full time
About the Role

The Application Support Specialist will provide technical support for our Information Technology systems, including analysis, evaluation, modification, configuration, testing, and implementation of site-wide information systems. This role is responsible for supporting Operating Systems, responding to user and system problems, preparing application system specifications, identifying, planning, implementing, and coordinating system upgrades, enhancements, or maintenance.

Responsibilities

The successful candidate will have the ability to perform System Security Administration functions, provide first and second-level end-user support on a wide range of systems, including business applications, internet/intranet, and web-based applications. They will maintain and configure virtual servers and hardware, resolve user hardware and software problems with printers, laptops, and desktop PCs, maintain and configure Cisco Call managers, VoIP phones, and user accounts, and maintain accurate inventory of all IT equipment including network configurations and drawings.

Requirements

The ideal candidate will have a strong understanding of MS Windows, VMWare, and Linux Operating Systems, knowledge of TCP/IP and networks, and strong interpersonal skills and the ability to work with non-technical people over the phone and in person. They will have strong problem-solving skills and a willingness to learn new technologies, and be able to work in a team environment. Additionally, they will have a valid CompTIA Security+ Certification and formal qualifications in Computer Science or Information Technology.

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