Broker Liaison Expert

1 week ago

Melbourne, Victoria, Australia beBeeFinancial Full time $60,000 - $1,000,000

Job Role:

The Broker Support Specialist plays a pivotal role in fostering seamless communication and collaboration between brokers and clients. As the primary liaison, this individual ensures effective coordination of activities and serves as a key point of contact for resolving inquiries, issues, and complex problems.

This position requires a high degree of emotional intelligence, strong interpersonal skills, and excellent problem-solving abilities to navigate intricate situations with ease. The ideal candidate will be able to multitask effectively, prioritize tasks, and maintain a customer-centric approach in a fast-paced environment.

Key Responsibilities:

  • Act as the main liaison between brokers and clients
  • Address inquiries, resolve issues, and escalate complex problems as needed
  • Assist brokers with account setup, maintenance, and troubleshooting of trading platforms and tools
  • Conduct research and analysis to support brokers in making informed decisions and resolving client inquiries
  • Collaborate with internal teams to streamline processes, improve efficiency, and enhance the overall broker experience
  • Stay informed about industry trends, regulations, and best practices to provide knowledgeable support and guidance to brokers

Required Skills and Qualifications:

The successful candidate will possess a Bachelor's degree or diploma in finance, business administration, or a related field. Previous experience in brokerage operations, client services, or a similar role within the financial services industry is highly desirable. Additionally, they should have a solid understanding of financial markets, trading instruments, and brokerage platforms.

Benefits:

  • Supportive team environment
  • Career progression opportunities
  • Training provided

Company Overview: This role offers an exciting opportunity to join a dynamic organization dedicated to providing unparalleled support and resources to its clients. With a commitment to excellence and innovation, we empower our team to deliver exceptional service and solutions that meet the diverse needs of our clients in the asset finance industry.

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