Relationship Manager

6 days ago

Melbourne, Victoria, Australia Connective Broker Services Full time

**The Business**

Connective is an innovative fintech company and the preferred choice for leading Australian brokers. Our customers are mortgage and Asset Finance brokers and we are driven to be the business partner they can't imagine doing business without.

Connective Asset Finance (CAF) is Australia's second largest, and currently fastest growing asset finance aggregator. In fact, 1 in 5 of Asset Finance Brokers say Connective Asset Finance is their aggregator of choice. Our offering includes access to a broad and diverse lender panel, an award-winning business platform, expert support and coaching on asset finance solutions.

With a vibrant and dynamic culture, we are the employer of choice for exceptional sales professionals and currently seeking a CAF Broker Support Manager Desk-Based to support our Queensland and New South Wales members

**The Role**

The role is responsible for providing high quality assistance to our Asset Finance brokers, specifically supporting them with broker inductions, scenarios and CRM knowledge. The role will have a component which includes promoting brokers to utilise the QuickAF System and the broader suite of products and services we offer. Working in a small, collaborative team you will be responsible for the following responsibilities:

- Supporting and retaining Asset Finance brokers through understanding their business and objectives whilst building strong relationships
- Inducting all new Asset Finance brokers by conducting CRM training
- Communicating with our Asset Finance brokers by responding to queries, feedback and effectively answering scenario questions
- Updating and maintaining lender information within our CRM system
- Educating both internal and external stakeholders with your CAF knowledge
- Promoting CAF through facilitating, attending and hosting events

**The Person**

You will also possess:

- Demonstrated experience within the financial services industry (Asset Finance sector is desirable)
- A thorough knowledge of credit
- Experience using CRM systems (ideally Microsoft Dynamics) in customer support and processing
- Strong communication, presentation and customer service skills
- Proficient ability in the Microsoft Office suite

**The Benefits**

As a valued part of the Connective team, you will be rewarded with:

- Social and relaxed atmosphere within a supportive team culture
- Flexible hybrid working environment
- A wide range of benefits intended to support and reward you
- Progressive leave policies including birthday leave
- Attractive remuneration package

**To Apply**

To apply, please click on the below link.

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