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Senior HVAC/Air Conditioning

2 months ago

Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

About Us

Fisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.

We are a team of innovators, sustainably minded professionals, and customer-centric experts who take a collaborative approach to deliver exceptional results. Our values of being trusted, innovative, generous, and curious guide our actions and decisions.

Job Summary

We are seeking a highly skilled Senior HVAC/Air Conditioning & Appliances Service Technician to join our team in Sydney. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, providing expert technical support, and driving business growth.

Key Responsibilities:

  • Accurately diagnose and repair complex HVAC and air conditioning systems, ensuring high-quality service delivery and customer satisfaction.
  • Provide expert technical guidance and support to junior technicians, ensuring seamless knowledge transfer and skill development.
  • Develop and maintain strong relationships with our dealer and authorized service center network, providing training and support to enhance their service capabilities.
  • Stay up-to-date with industry developments, product knowledge, and regulatory requirements, ensuring compliance and best practices.
  • Conduct infield supervision and coaching of technicians and apprentices, promoting a culture of excellence and continuous improvement.
  • Identify opportunities for process improvements and collaborate with cross-functional teams to implement changes, driving business growth and customer satisfaction.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements and company standards.

Requirements:

  • Demonstrated expertise in domestic and commercial HVAC experience, with a strong track record of delivering exceptional customer service.
  • Refrigeration Mechanical – Certificate III, ARCtick Licence, and an Electrical Practicing Licence for the state.
  • Valid and clean driver's license.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven ability to work independently and as part of a team, with a positive and friendly approachable nature.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.