Chief Guest Experience Officer

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $85,000
Job Title:

Duty Manager

Job Description:

We are seeking an experienced Assistant Manager to join our dynamic hotel. Reporting to the Front Office Manager, you will be responsible for ensuring a high level of guest service at all times across the hotel.

Your tasks and responsibilities will consist of, but not limited to the following:

  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
  • Lead by example when attending to guest requests. Be proactive and resourceful.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support training and leadership to all Front Office employees.
  • Monitor training and offer guidance to employees whilst on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • A strong knowledge of the hotel and its surrounding area.
  • The ability to manage your time and handle juggling numerous tasks at once.
  • An outcome-driven approach to performance and results.
  • Experience in Fidelio or Opera, Microsoft Word and Outlook.
  • A First Aid Certificate and Responsible Service of Alcohol for QLD.
Benefits:

In return, we will provide you with:

  • A competitive salary package.
  • Career development opportunities.
  • A fun and rewarding environment.
  • Hotel discounts worldwide.

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