Guest Experience Officer

1 week ago

Melbourne, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Mill Park Leisure Centre - Mill Park VIC 3082**
- Great career paths and development with an entrepreneurial organisation
- Multiple positions available
- Enjoy a great work / life balance with mornings, evenings and weekend shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

As a **Guest Experience Officer** you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Our Guest Experience Officers are also fully trained to work at the Kiosk.

Our Officer's key accountabilities include:

- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- To have a current and informed knowledge of all centre services and activities
- Provide excellent customer service to all customers
- Maintaining the appearance and presentation of the café
- Replenished condiments as needed
- Follow health and safety guidelines
- Cashier experience, taking orders and handling cash
- Promote the centres services and programs to our patrons
- Develop and maintain good working relations with patrons
- Provide information on our product range, including promoting healthy food options
- ** Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods i.e. Christmas**:

- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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