Customer Delivery Specialist

1 day ago


Eastern Creek, Western Australia Cdc Data Centres Full time
{"About Us": "At Cdc Data Centres, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients, and communities. Our mission is to attract, retain, and grow the world's best data centre team.", "The Role": "In this position, you will be responsible for driving customer service outcomes and the fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.", "Key Responsibilities": "\u2022 Ensuring all customer enquiries, through phone, chat, and email are undertaken with care
\u2022 Building trust with our customers through pro-active outbound support, onboarding, ensuring our solutions are providing the best value for our clients.
\u2022 Assisting in the provisioning, delivery, and management of CDC solutions, providing a seamless experience for our customers, internal staff, and suppliers
\u2022 Removing roadblocks for our customers, making it easy to do business with CDC
\u2022 Performing workflow system and administrative updates
\u2022 Clearly and accurately capturing customer information and detailing various touch points in the customer journey\", "Requirements": "\u2022 Previous exposure to contract management, SLA reporting, problem-solving, and client relationship building.
\u2022 Competency in Microsoft Office suite, Microsoft Project toolsets, and/or CRM tools.
\u2022 Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.", "How to Apply": "If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.", "Our Commitment": "We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work."}

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