Business Development Manager

2 weeks ago

Australia beBeeCustomer Full time $90,000 - $105,000

Job Title: Customer Service Team Leader

Key Responsibilities:

  • Drive team performance by leading, motivating and developing the Customer Service Team to deliver exceptional customer service.
  • Create a positive work environment and continually improve team performance, customer satisfaction and delivery by analysing data.
  • Manage workload effectively by setting expectations at the start of each day and monitoring individual sales targets.
  • Recruit, onboard and develop new team members to ensure a high-performing team.
  • Ensure excellent customer service through effective call monitoring and coaching.
  • Monitor customer satisfaction through surveys and back-office feedback.
  • Ensure accurate data input and processing on our CRM system.
  • Implement risk management strategies and maintain effective cover for management.
  • Escalate technical issues promptly using data-driven insights.
  • Manage customer satisfaction through end-of-call surveys, case management surveys and back-office feedback.

About Our Organisation:

We are a leading fintech business with a mission to support small businesses in their growth journey. We're expanding our Onboarding teams to drive further growth and development this year.

Our inclusive culture offers every employee a personalised progression plan to identify a clear and achievable career path for success.

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