Multisite Cleaning Operations Manager

9 hours ago


Melbourne, Victoria, Australia beBeeCleaning Full time
Job Description

As a Cleaning Services Manager, you will play a key role in providing front-line management and supervision of cleaning activities across a portfolio within the Metro Trains Melbourne (MTM) contract. Your primary responsibility will be to direct and lead a team delivering cleaning services through employees to meet agreed contractual standards.

The successful candidate will have experience in the management of multisite cleaning operations under a commercial arrangement. They will also possess excellent leadership and communication skills, with the ability to build and maintain effective working relationships with both clients and internal stakeholders.

The ideal candidate will have a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.


Key Responsibilities:
  • Planning, organising, and prioritising work in order to meet targets and strict deadlines, and provide timely and accurate information to both internal and external stakeholders.
  • Developing effective working relationships with both clients and the contract team to ensure the successful delivery of all operational cleaning projects.
  • Building and maintaining mutually beneficial client relationships and promoting our range of services to the client, actively seeking to identify and develop new business opportunities and drive growth within the contract.
  • Regularly monitoring contract performance to ensure compliance standards and KPIs are met and that service is provided in accordance with the specifications and terms of the contract.
  • Demonstrating an ability to lead and take on the responsibility of ensuring all work tasks are completed in a timely, accurate, and compliant way.

Required Skills and Qualifications:
  • A qualification in Cleaning Operations is desirable or tertiary qualifications in a business or commerce-related discipline (or demonstrated equivalent professional training and experience).
  • Proven experience in the management of multisite cleaning operations under a commercial arrangement.
  • Experience working in a professional cleaning capacity, with experience in commercial contract management preferred, including Contract and KPI management, Client relationship development and contract growth, and day-to-day administrative and auditing tasks.
  • Demonstrated experience in the review of work schedules and client reports, and other performance data used to measure goal achievement and to determine areas needing improvement.
  • An understanding of integrated facilities contracts and statutory obligations.

Benefits:
  • Training and development to support and diversify your career.
  • Opportunities for career advancement, with 30% of vacancies filled internally.
  • A comprehensive employee benefits package, including healthcare discounts, great savings on retail purchases, car purchases, and much more.
  • Access to an Employee Assistance Program, providing professional support for you and your family when needed.

Why Join Us?

We are committed to diversity and inclusion, encouraging applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.

As a Cleaning Services Manager at our company, you will be part of a high-performance culture, with opportunities to advance your career and contribute to the success of our business.



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