Aboriginal Community Service Manager

As a Team Leader - Aboriginal Services, you will be responsible for leading and supervising a team of caseworkers in our Child Youth and Family Program.

The scope of this role involves the day-to-day operation and administration of the program. You will ensure that a child-focused/strengths-based approach is used when supporting families, building partnerships and collaborating with services to improve circumstances of children, youth, and families. This role contributes to overall services offered by Macarthur Family & Youth Services (MFYS).

The Team Leader contributes to improving and ongoing provision of quality family support services delivered through MFYS.

Casework:

You will have a caseload of 3 families. You will encourage family members to identify and achieve their goals. You will identify, manage, and reduce child protection concerns and deal with presenting crises. You will strengthen parenting skills while providing links to culturally appropriate support services. You will use empathetic listening and problem-solving skills to identify needs and develop suitable plans of support. You will make referrals to other supports and services to meet the needs of families and their children. You will build strong relationships with partner agencies to support and strengthen clients' connections within the community. You will keep accurate file records and collect statistics for reporting processes.

Duties & Key Responsibilities:

- Lead a team of caseworkers to deliver client-focused/strengths-based services to children, youth, and families seeking support.
- Clients referred to the service are supported in a timely manner, prioritizing those in crisis for allocation.
- Monitor, report, and comply with all funding reporting requirements.
- Caseworkers maintain a full case load and deliver groups to meet contractual obligations.
- Provide monthly supervision and case reviews to caseworkers.
- Identify areas for staff skills development and training.
- Work in partnership with various service providers and specialists, adopting a multi-disciplinary approach to service delivery.
- Develop and maintain productive and collaborative relationships with community and agency partners.
- Prepare and maintain appropriate records and reports as directed by the Director.
- Supervise caseworkers' accurate entry of timesheets, monitor leave entitlements, and other administrative requirements.
- Oversee team compliance with Child Protection legislation, including mandatory reporting and exchange of information.
- Conduct file audits and ensure client records are at the highest standard.
- Report to the Director on caseloads, waiting list, client allocation, data reporting, interagency attendance, team training/development, and program updates.
- Ensure strict adherence to all policies and procedures of the organisation, including Code of Conduct.
- Attend and participate in management team meetings and other meetings as directed by the Director.
- Positively represent Macarthur Family & Youth Services in various arenas, such as interagency, sector development events, etc.
- Maintain a safe, healthy, and supportive work environment, complying with WH&S requirements and risk management.
- Perform other activities as directed by the Director.

Selection Criteria:

- Qualifications in Social Work, Social Sciences, or related field.
- Demonstrated experience supervising staff.
- Service/program management skills with experience in successfully meeting service and funder KPIs.
- Experience in undertaking comprehensive risks and needs assessments and risk management responses.
- Experience building and maintaining relationships with relevant agencies and the community to achieve better outcomes for children and families.
- Demonstrated experience and/or skills in conflict resolution, problem solving, and mediation.
- Computer literacy and competence in Microsoft Word, Excel, and Outlook.
- Current NSW driver's license and fully registered and insured vehicle.
- NSW Working with Children Check Clearance and Criminal Record Check.