Software Support Specialist

3 weeks ago


Canberra, ACT, Australia Leidos Full time

Software Support Specialist Role

Job Description

At Leidos, we have an exciting opportunity for a skilled Software Support Specialist to join our Defence program. The successful candidate will play a key role in delivering an enterprise Health Knowledge Management System (HKMS) that enables better clinical decision making for the Australian Defence Force (ADF).

This position involves providing Level 2 and Level 3 software support for mission system applications, including interacting with end users, providing technical support, and troubleshooting technical issues. You will also identify and manage ongoing process improvements to enhance operational availability and reliability.

Key Responsibilities

  • Provide technical support and troubleshooting for software applications
  • Identify and manage process improvements to enhance operational availability and reliability
  • Manage service requests, incidents, and problems
  • Interact with client system owners and 3rd party product vendors
  • Participate in a team on-call roster

Requirements

  • Experience with application troubleshooting, diagnosing, testing, and resolving customer issues
  • Experience with ticketing, knowledge management, and ITSM products
  • Experience in ITIL Service Request fulfilment, Incident, and Problem processes
  • Desired experience with Windows Server, Linux, and Linux Containers
  • Desired experience with scripting languages and task automation
  • Desired experience with system monitoring and alerting products

Additional Requirements

  • Ability to work and liaise with team members remotely
  • Australian Citizenship and NV1 security clearance with AGSVA

We welcome applications from individuals who are passionate about delivering exceptional software support and are committed to working in a team environment. If you are a skilled Software Support Specialist looking for a challenging role, please apply today.



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