Dedicated Banking Service Specialist
10 hours ago
About Our Organisation
At Suncorp Bank, we're committed to delivering exceptional customer experiences and fostering a culture of growth and purpose. As part of the ANZ Group, our employees have access to extensive career opportunities across various markets globally.
About the Role
We're seeking an experienced Dedicated Banking Service Specialist to provide top-notch sales and service support to our customers through face-to-face interactions and phone calls. The ideal candidate will be able to balance team, customer, risk, and performance objectives while delivering timely and accurate information on everyday banking enquiries, account openings, and processes.
Key Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information via telephone and/or online channels
- Listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes
- Contribute to a team culture that's balanced across people, customer, risk, and performance
- Ensure compliance with internal policies and procedures, as well as external requirements like Privacy and FSRA
What You'll Bring
To excel in this role, you'll need:
- Experience in delivering high-quality customer experiences
- Customer and commercial acumen to enhance overall performance
- Effective interpersonal and communication skills (written & verbal)
- Able to work as a supportive team member
- Commitment to self-development and opportunities to increase capability
- Computer literacy and navigation skills
Your Benefits
We offer a range of benefits and support resources to help you achieve a healthy work-life balance, including flexible work arrangements and remote work tools. Join us and discover a world of exceptional growth opportunities within Suncorp Bank and the ANZ Group.
About Your Career Opportunities
As a Dedicated Banking Service Specialist at Suncorp Bank, you'll have the chance to develop your skills and expertise in a dynamic and supportive environment. With access to extensive training and development programs, you'll be equipped to succeed in this role and beyond. We're committed to creating a workplace where everyone can thrive, so we welcome applications from candidates with diverse backgrounds and identities.
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