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Client Experience Ambassador

2 months ago

Sydney, New South Wales, Australia Colliers Full time
About the Role

Colliers Workplace Management Services is seeking a highly skilled and experienced professional to fill the position of Client Suites Concierge. This role is a key part of our team, responsible for delivering exceptional service to our clients and their visitors.

Key Responsibilities
  • Arrival Experience: Create a warm and welcoming atmosphere for clients and visitors, ensuring every interaction is seamless and memorable.
  • Operational Excellence: Uphold the highest standards of service delivery, fostering a positive and helpful attitude across all client touchpoints.
  • Client Floor Administration: Efficiently manage meeting rooms, AV facilities, and break-out areas, ensuring a smooth and productive experience for all users.
  • Area Maintenance: Assist in maintaining the client areas, providing a clean and functional environment for employees and visitors.
Requirements
  • Experience: Minimum 2 years of experience in hospitality, administration, or workplace management, with a focus on customer-centric interactions.
  • Customer Service: Proven experience in customer-facing environments, with a strong emphasis on delivering exceptional service.
  • Communication: Excellent communication and presentation skills, with attention to detail and a results-oriented approach.
  • Teamwork: Ability to work collaboratively as part of a team, prioritizing workload and adapting to changing priorities.
About Colliers

Colliers is a leading provider of workplace management services, dedicated to delivering exceptional experiences for our clients and their visitors. We are committed to creating a safe and secure work environment, and this role is a key part of that commitment.