Event Operations Coordinator

3 days ago

Australia beBeeOperations Full time $28,500 - $38,070
Event Operations Manager

At a unique warehouse-style event space, we are seeking a reliable, customer-focused Event Operations Manager to oversee event operations and provide a smooth, professional experience for our guests.

This is an excellent opportunity for someone who enjoys leadership, event management, and customer service in a dynamic, fast-paced environment. On-site training will be supplied by the venue owner, offering great mentorship opportunities.

Key Responsibilities:

  • Supervise Daily Operations: Manage the entire event process from setup to pack down.
  • Operations Management: Coordinate with bar, kitchen, and event staff.
  • Team Leadership: Delegate tasks, manage staff breaks, and support the team throughout the shift.
  • Customer Service: Engage warmly with clients and guests, address queries, and ensure a positive experience at all times.
  • Client Communication: Confirm bar tab details, food service times, microphone usage, and manage special requests.
  • Safety Compliance: Be the primary contact for venue, client, and staff OHS matters. Work alongside security as required.
  • Training and Development: Help with staff training, mentoring, and supporting team development where necessary.
  • Issue Resolution: Handle guest complaints or incidents professionally and efficiently.
  • Report Management: Complete shift reports, manage bar stock reporting, and communicate key information to senior management.
  • Vault Coordination: Maintain cleanliness, manage music/lighting settings, and ensure the venue is presented at its best.

Requirements:

  • Must be an Australian resident or hold a current, valid working visa.
  • Reliability, excellent time management, and outstanding customer service skills are essential.
  • Proven experience managing people in hospitality, events, or a similar environment.
  • Strong leadership, delegation, and team management abilities.
  • Confidence in handling high-pressure situations and resolving issues calmly.
  • A solid understanding of food, liquor, noise, RSA, and licensing requirements.
  • Must hold a valid QLD RSA (Responsible Service of Alcohol).
  • RMLV (Responsible Management of Licensed Venues) and First Aid Certificate highly regarded but not mandatory.
  • Familiarity with event operations, bar, and kitchen coordination preferred.

The successful candidate will work a variable schedule, including afternoons, evenings, and weekends. A performance bonus is also on offer.

Experience:

  • Bar management: 2 years (preferred)

Licence/Certification:

  • Valid RMLV Certificate (required)

Work Authorisation:

  • Australia (required)

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