Platform Delivery Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerCentric Full time $100,000 - $130,000
Job Overview

The Platform Services team plays a crucial role in the execution of strategic objectives through facilitation and uplift of the IP System of Work.

This involves development and communication of IP business planning, collaboration and engagement with key IP stakeholders, and support of IP operations.

The team also drives delivery and communication of broader T&O initiatives into IP, reports against delivery of the IP Business Plan and other key operational and efficiency metrics, and facilitates continuous improvement across IP.

Making the world a safer place requires creating a stronger, more resilient IAG. To deliver against this strategy at pace and scale, the Technology & Operations division (T&O) must activate the digital experience for customers, colleagues and partners through developing and driving the Enterprise Platform.

The Insurance Platforms department designs and engineers contemporary, general insurance platforms, and is central to T&O and IAG's enterprise strategy.

The Platform Services team supports the leadership team in achieving these strategic objectives.

Through collaboration with the leadership team, IP teams, and key stakeholders, you will drive the acceleration of IAG & T&O strategy in Insurance Platforms.

A critical aspect of IP strategic acceleration is attracting the right people at scale. You will lead the IP recruitment process and initiatives that contribute to successful execution of the Workforce Plan.

You will also monitor and analyse progress against key plan metrics, and provide updates and insights to the leadership team to ensure achievement of objectives.

Key Capabilities
  • Enterprise Thinking: Create value for IAG through understanding IAG's business and operating environment.
  • Data Literacy: Accelerate and inform decision making from data insights.
  • Leadership: Seek and drive opportunities to make a difference to colleagues and customers.
  • Risk Intelligence: Identify risks and work collaboratively to minimise exposure for IAG.
  • Customer Centricity: Make decisions with customers front of mind to enhance customer experience.
  • Digital Engagement: Create value for customers and colleagues through digital solutions.
Essential Skills
  • Strong Communication: Strong communication and presentation skills are essential for success in this role.
  • Stakeholder Management: Strong stakeholder management skills, across all levels of the organisation.
  • Industry Experience: Experience with the IT and/or Insurance sector.
  • Data Analysis: Experience with data analysis and visualisation in Microsoft Excel and Business Intelligence tools (e.g. Tableau, Power BI).
  • Automation: Experience with basic automation and/or programming (e.g. in Excel Power Query, Excel VBA, Python etc.).
Requirements
  • Tertiary Qualification: Tertiary qualification/s.
  • Relevant Qualifications: Relevant industry or specialism qualifications e.g.: ITIL, Agile, Lean 6 Sigma, Prince 2.

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