Senior Operations Executive
1 month ago
About ANZ Worldline Payment Solutions
We are a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. Our mission is to provide innovative payment solutions to businesses in Australia.
Our Story
We launched in Australia in early 2022, and since then we've built a modern technology platform to enable exciting products and solutions. We're proud of our heritage as a big four bank and our expertise in payments.
The Opportunity
We're looking for a Senior Operations Executive to join our team. This role is responsible for the end-to-end operational execution of post-sales activity related to merchant acquisition, including contract generation and issuance, customer follow-ups, and ensuring seamless merchant onboarding within agreed SLAs and quality targets.
Your Key Responsibilities
- Adhere to service level agreements and individual KPIs
- Maintain knowledge of products and processes
- Deliver autonomous or collaborative solutioning in response to complaints and escalation drivers
- Ensure compliance with regulatory requirements impacting the Application Support team
- Analyse root causes of errors and rework, putting forward process improvements to minimise customer impact and drive improvement
- Collaborate with the team to meet KPI targets set at a department level
- Demonstrate exceptional customer service and stakeholder engagement
Qualifications and Skills
- Relevant tertiary qualification or experience
- Strong collaboration skills and ability to build solid working relationships with key stakeholders
- Excellent communication skills
- Ability to work under pressure
- Proficient in Microsoft applications
Salary and Benefits
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. You'll also have access to a range of benefits, including health and wellbeing discounts, learning and development opportunities, additional leave options, monthly social events, and volunteering leave.
Why Join Us?
We're on an exciting journey towards the next frontiers of payments technology, and we look for problem solvers, people with passion, a can-do attitude, and a hunger to learn and grow. With an empowering culture, strong technology, and training opportunities, we help you accelerate your career - wherever you decide to go.
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