Business Transformation Lead

3 days ago

Melbourne, Victoria, Australia beBeeTransformation Full time $120,000 - $150,000

Transformative Service Architect

About the Role

We're in growth mode across the APAC region and seeking a seasoned, strategic, and high-impact ServiceNow AI professional to drive transformational services programs on the ServiceNow platform.

Your Responsibilities:

  • Partner closely with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.
  • Act as the single point of continuity from sales to early delivery, providing continuity into the early phases of delivery and ensuring a seamless transition into execution.
  • Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.
  • Translate vision into a clearly defined delivery scope – producing Statements of Work (SOWs), delivery roadmaps, resource plans, and success criteria.
  • Build accurate services estimates, select the right pricing model (T&M, fixed price, or subscription based), and ensure profitable delivery margins.
  • Collaborate with Solution Architects, Practice Leads, and Delivery Managers to validate feasibility, identify risks, and secure the right skills for success.
  • Presentation of proposals and delivery strategies to executives, articulating both the technical solution and the business value case.
  • Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximize ROI on the ServiceNow platform.
  • Act as the trusted advisor during the pre-delivery phase, ensuring smooth transition from sales to delivery.
About You

A transformative service architect with expertise in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

  • Proven experience in large-scale transformation programs across multiple ServiceNow modules.
  • Strong commercial skills – able to scope, estimate, and structure profitable deals.
  • Executive presence and the ability to engage with C-level stakeholders.
  • Demonstrated success in pre-sales or solution architecture for professional services and advisory services.
  • Ability to lead discovery workshops, identify value opportunities, and translate vision into deliverable outcomes.
  • Market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
  • A collaborative, one-team mindset – skilled at working across sales, solution consulting, and delivery organisations.
  • ServiceNow certifications (CSA, CIS, CMA/CTA) strongly preferred.

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