IT Technical Support Specialist

1 week ago

North Sydney Council, Australia beBeeTechnical Full time $75,000 - $95,000

Job Description

We are seeking a skilled IT technical support professional to join our team. As part of the IT department, you will play a crucial role in providing essential technical assistance and support related to computer systems, hardware, and software.

Responsibilities include:

  • Providing technical assistance and support related to computer systems, hardware, and software
  • Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions
  • Supporting end-users with Windows devices and application support including Windows OS and MS Office 365
  • Completing ongoing and regular maintenance, such as patching and updates for company devices
  • Building subject matter expertise and capability around key vendor solutions
  • Configuring and managing network switches with VLANs and Wireless Access Point (WAP) controllers

Benefits:

  • Full-time onsite role based in Warriewood on Sydney's northern beaches
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to contribute to the company's ongoing success in the IT sector

Requirements:

  • 3+ years of experience in an IT service or service desk role, including network administration
  • Confident with troubleshooting and problem-solving for desktop, network, and mobile technologies
  • Proficient in using ticketing systems to manager workload
  • Network administration experience, including VLANs, Patching, Switches, DNS and DHCP servers and VPN
  • Demonstrated understanding and working knowledge of Microsoft Windows, macOS, and IOS
  • Hybrid Active Directory/Group policies
  • Microsoft Office 365 Suite
  • MDM solutions such as NinjaOne, Microsoft intune, or Jamf
  • Enterprise-grade cybersecurity solutions
  • Veeam backup
  • ITIL foundation certification
  • Experience with technical writing
  • MS office 365 administration including SharePoint, Teams, OneDrive

About Us

We are a leading organization dedicated to enriching people's lives through improved health and wellness. We have built a reputation for delivering high-quality products and services, and we are committed to maintaining this standard.

Our Culture

We believe in fostering a culture that encourages ownership, integrity, and entrepreneurship. We want our employees to succeed and thrive in their roles, and we provide opportunities for growth and development.

Our Benefits

We offer a range of benefits to our employees, including:

  • On-site gym with personal trainers and daily classes
  • Full-time barista with free coffee and smoothies
  • Generous monthly product allowance to support health and wellbeing
  • Paid parental leave, subsidised health and salary continuance insurance
  • Flexible working hours
  • Onsite parking
  • Employee assistance/wellbeing initiatives
  • Ongoing training and development programs
  • Leave loading

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