National Warranty Claims Director

2 weeks ago


Melbourne, Victoria, Australia beBeeLeadership Full time $150,000 - $180,000

Bay Building Group is a market leader in insurance building in Australia, operating offices throughout the country. For over 30 years, we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

About This Role

This Warranty Manager role plays a critical part in ensuring efficient handling of warranty claims nationwide. You will be responsible for overseeing compliance with regulatory and company policies while maintaining our high standards of service.

Main Responsibilities
  • Provide strategic leadership to a team of professionals.
  • Manage the equitable distribution of warranty claims and ensure adherence to timelines.
  • Act as the escalation point for complex or high-stakes claims.
  • Directly manage a team of four, ensuring clarity of objectives, team alignment, and performance excellence.
Warranty Claims Management
  • Oversee nationwide warranty claims, ensuring thorough investigation and resolution.
  • Liaise with builders, trades, and stakeholders to ensure compliance and quality standards are met.
  • Prepare detailed defect lists and comprehensive reports to support claim outcomes.
Stakeholder Engagement
  • Build strong relationships with internal teams, insurers, and partner trade networks.
  • Actively communicate with all parties to uphold our reputation.
Reporting & Analysis
  • Deliver insights on warranty claim trends and recurring issues to senior management.
  • Support the development of improved warranty-related processes.


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