Strategic Customer Advocate

3 days ago

Shepparton, Victoria, Australia beBeeTechnical Full time $90,000 - $120,000

You're a strategic partner to our clients, empowering them to thrive in their digital transformation journey. We seek an accomplished Technical Account Manager to lead the charge.

About the Role

This is a unique opportunity for a seasoned professional with expertise in customer-facing roles, technical account management, and customer success. If you excel at building lasting relationships, communicating complex technical ideas, and driving business growth, we want to hear from you.

Responsibilities
  1. Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments.
  2. Build and maintain strong, long-term relationships with key stakeholders.
  3. Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs.
  4. Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of our solutions.
  5. Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed.
  6. Develop and deliver technical training and product demonstrations to customers.
  7. Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities.
  8. Proactively identify and address risks to customer success and retention.
  9. Work closely with sales and customer success teams to ensure alignment on account strategies and goals.
The Ideal Candidate
  • 5+ years' experience in enterprise-level client-facing work.
  • Strong technical background, with experience in software, cloud services, or IT infrastructure.
  • Ability to understand complex technical issues and communicate solutions effectively.
  • Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support.
  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
We Offer
  • A collaborative and dynamic work environment that fosters innovation and growth.
  • A comprehensive benefits package designed to support your well-being and success.
  • The opportunity to make a meaningful impact on the lives of our clients and drive business results.

We are committed to building a team that reflects a rich tapestry of perspectives, identities, and professional experiences. We believe that diversity is not just a checkbox, but a driving force behind innovation, creativity, and success. By embracing a variety of backgrounds, we cultivate an inclusive environment where every team member feels valued and empowered to bring their authentic selves to work.

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