Senior Guest Experience Manager

5 days ago

Adelaide, South Australia beBeeLeadership Full time $66,000 - $129,000

At Pullman Adelaide, we're looking for a seasoned professional to lead the guest experience and deliver seamless service throughout the hotel. As an Assistant Manager, you'll be responsible for coaching and supporting team members to ensure safety and security standards are achieved consistently.

To succeed in this role, you'll require experience in Hotel Front Office as an Assistant/Duty Manager or Team Leader, with expertise in Fidelio or Opera, Microsoft Word, and Outlook. A Senior First Aid Certificate and Responsible Service of Alcohol are also necessary.

The ideal candidate will have excellent communication skills, be able to work varied shifts, including weekends and public holidays, and possess a strong ability to provide support across other departments as required.

We offer a range of benefits, including all Heartist Employee benefits, discounted rates worldwide through our ALL Card, and ongoing training and development opportunities. You can develop your talent and grow within your property and across the world, make a difference through Corporate Social Responsibility activities, like Planet 21, and enjoy a discounted car park.

We're committed to diversity and inclusion, and welcome you as you are. Our company culture is built on providing limitless possibilities for growth and development, and we're excited about the opportunity to welcome you to our team.

Key responsibilities:

  • Lead the guest experience and deliver seamless service throughout the hotel
  • Coach and support team members to achieve safety and security standards
  • Provide expert support across other departments as required

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