Customer Service Team Leader

4 days ago

Perth, Western Australia beBeeCustomer Full time $92,646 - $100,136

About the Role

Our organization is seeking an experienced and dynamic leader to oversee a high-performing customer service team. This pivotal role involves managing waste-related enquiries, service requests, and administrative support.

The ideal candidate will foster a positive team culture, coach and develop staff, and ensure seamless service delivery to our community and internal stakeholders. They will lead improvements in processes, workflows, and systems that help us deliver efficient, high-quality services that meet community needs.

  • Leading, supporting, and developing the customer service team
  • Managing customer enquiries and service requests with professionalism and empathy
  • Driving process improvements to enhance efficiency and service quality
  • Building strong working relationships with internal and external stakeholders
  • Ensuring compliance with policies, procedures, and legislative requirements

About You

You're a confident and approachable leader who thrives in a fast-paced environment with competing priorities. You're passionate about excellent customer service, adept at problem solving, and capable of guiding a team through change while keeping them engaged and motivated.

  • Experience leading a customer service or administration team
  • Strong communication, organisational, and problem-solving skills
  • The ability to manage competing priorities within tight deadlines
  • Experience improving processes and workflows for better outcomes
  • Intermediate computing skills and the ability to learn new systems quickly
  • A commitment to fostering a positive, team-focused work environment
  • Qualification in Business, Commerce or related field (desirable)

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