Senior Key Account Service Leader
2 weeks ago
This role is responsible for leading the Key Accounts team in Oceania and delivering an exceptional service experience to key retail customers.
- Main Responsibilities:
Lead, motivate, and develop a high-performing B2B Key Account representative team in Australia. Foster a positive team atmosphere and enhance the team's overall professional capabilities and service standards.
Translate the company's customer service strategy into daily operational goals and action plans for the Key Accounts team. Optimize Order Allocation logic and Order Auto Release principles to ensure efficient and accurate handling of core operational tasks such as order management, future order follow-up, and invoicing.
Establish and maintain long-term relationships with internal and external customers, including sales teams, retail operations teams, dealers, and retail stores. Provide timely and professional support, understand customer needs, and offer customized solutions.
Resolve complex customer inquiries, complaints, and operational issues, identifying pain points and improvement opportunities in existing service processes and driving process optimization and efficiency improvements.
Collaborate with stakeholders across sales, marketing, logistics, and finance to ensure smooth information flow, solve problems, and enhance customer satisfaction and brand reputation.
Participate in new company projects, providing expert advice and support on behalf of the Key Accounts team and offering feedback on CRM systems and business processes.
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