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Health Information Exchange Coordinator
2 weeks ago
We are seeking a dedicated professional to join our team as a Case Officer. This role involves liaising with customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.
Key Responsibilities:- Manage a portfolio of clients, ensuring timely actioning within service level agreements.
- Liaise with specialists and medical clinics to obtain medical records on behalf of clients.
- Write accurate case notes in our platform.
- Develop relationships between clients and our organization.
- Perform data entry and ad-hoc administrative duties as required.
- Excellent verbal and written communication skills.
- Able to negotiate, influence, and manage conflicts effectively.
- Multitasking ability in a fast-paced environment.
- Exceptional time management and organizational skills.
- Intermediate Microsoft Office Suite skills, including Outlook, Word, and Excel.
- Knowledge or understanding of how health practitioners work is an advantage but not essential.
- Flexibility working arrangements with one anchor day and a second flexible day combined with the option to work from home.
- Employee discounts for health insurance, gyms, pools, and travel clubs.
- Options for novated leasing and salary sacrificing.
- Paid parental leave.
- Purchased Leave (up to 4 weeks).
- Employee Assistance Program.
We value diversity and inclusion in our workplace. Our culture is alive, with opportunities for socialization, volunteering, and community engagement. We prioritize employee well-being and offer benefits that support a healthy work-life balance.
