Client Services Associate

1 week ago


Launceston, Tasmania, Australia Relationships Australia Tasmania Full time
About the Role

Relationships Australia Tasmania is a community-based, not-for-profit organisation committed to helping people and communities thrive. We deliver a variety of programs to assist individuals and families.

Job Summary

We are seeking a proactive and friendly individual to join our Client Services team in Launceston as a Casual Client Services Worker. The successful candidate will provide a professional, warm, friendly, and supportive interface between RA Tas clients and practitioners, as well as visitors and other stakeholders.

Key Responsibilities
  • Provide confidential, professional, and responsive services to RA Tas clients by phone and in person.
  • Develop and maintain strong relationships with clients, practitioners, and other stakeholders.
  • Assist with administrative tasks, including data entry and record-keeping.
  • Contribute to a collaborative and inclusive team environment.
  • Exercise a high level of confidentiality and discretion when handling sensitive information.
Requirements
  • Customer service experience, preferably in a front-of-house or call centre environment.
  • Strong interpersonal and communication skills.
  • Highly developed administrative skills, including the ability to multitask.
  • Organised with an eye for detail.
  • Good computer skills.
  • Able to work as part of a multi-disciplinary team.
Benefits
  • Hourly rate starting at $42.70.
  • Salary packaging options (up to $15,900 General Living Expenses and $2,650 Entertainment Benefits TAX FREE each FB year).
  • Private health insurance discount.
  • Ongoing support and training to progress your career.
  • Employee assistance services.


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