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Melbourne, Victoria, Australia Square Full timeJob Title: Vendor SpecialistAt Square, we're building a more inclusive economy where our customers have equal access to opportunity. As a Vendor Specialist, you'll play a critical role in facilitating collections activity and reducing losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements.Responsibilities:Liaise...
Vendor Liaison Specialist
2 months ago
At Square, we're building a more inclusive economy where our customers have equal access to opportunity. As a Vendor Specialist, you'll play a critical role in facilitating collections activity and reducing losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements.
Responsibilities:- Liaise with customers, external Debt Collections Agencies (DCA), and customer service teams to ensure seamless collections processes.
- Manage relationships with internal and external stakeholders, including third-party collection's vendors.
- Drive performance to ensure ongoing improvement and collection efficiency.
- Facilitate annual DCA Audits and identify, evaluate, monitor, and escalate third-party risks to the business as needed.
- Participate in DCA Call Calibrations sessions and facilitate Monthly, Quarterly Governance meetings.
- Coordinate and manage changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.
- Manage and monitor contracts, including service level agreements (SLAs), of third-party collection's vendors.
- Complete Collections reporting requirements as per Global Collection Oversight Framework.
- Build and maintain relationships with key stakeholders by collaborating with cross-functional teams to set targets, streamline collections processes, and enhance efficiency in line with overall business goals.
- Proven experience in stakeholder engagement and relationship management, both internally and externally.
- High level of emotional intelligence and the ability to remain calm under pressure.
- Experience in call auditing/call calibrations.
- Collections experience.
- Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability.
- Must have strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability.
- Shown ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
- Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly.
- Working knowledge of ANZ Regulatory requirements; BNPL code, DCGs, ASIC, Privacy Act, CCFA, etc.
We're committed to building a workplace that is fair and square. We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
