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Vendor Specialist

1 month ago

Melbourne, Victoria, Australia Square Full time

Job Title: Vendor Specialist - Collections Expert

We are seeking a highly skilled Vendor Specialist to join our team at Square. As a Vendor Specialist, you will be responsible for liaising with customers, external Debt Collections Agencies (DCA), and customer service teams to facilitate collections activity and reduce losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements.

Key Responsibilities:

  • Maintain relationships and liaise with internal and external stakeholders such as third-party collection's vendors.
  • Accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensuring that any regulatory requirements relating to outsourcing are met.
  • Drive performance to ensure ongoing improvement and collection efficiency.
  • Facilitate annual DCA Audits and identify, evaluate, monitor, and escalate third-party risks to the business as and when needed.
  • Facilitate Monthly, Quarterly Governance meetings and participate in DCA Call Calibrations sessions.
  • Coordinate and manage changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.
  • Manage and monitor contracts inclusive of service level agreements (SLAs) of third-party collection's vendors.
  • Complete Collections reporting requirements as per Global Collection Oversight Framework.
  • Build and maintain relationships with key stakeholders by collaborating with cross-functional teams, including Credit risk, finance, Legal & Compliance, Security and Privacy, operations, and customer service, to set targets, streamline collections processes and enhance efficiency in line with overall business goals.
  • Manage and record third-party collection's vendors incidents and report to internal stakeholders.

Requirements:

  • Proven experience in stakeholder engagement and relationship management, both internally and externally.
  • High level of emotional intelligence and the ability to remain calm under pressure.
  • Experience in call auditing/call calibrations.
  • Collections experience.
  • Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability.
  • Must have strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability.
  • Shown ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
  • Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly.
  • Working knowledge of ANZ Regulatory requirements; BNPL code, DCGs, ASIC, Privacy Act, CCFA etc.

About Us:

Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. Our global benefits package includes healthcare coverage, retirement plans, employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.